New Zealand Aged Care Association - NZACA
New Zealand Aged Care Association - NZACA
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Recognising the 2024 winner of Lifecare Property @lifecarepropertynz Small Operator Award: Queen Rose Retirement Home.
Queen Rose Retirement Home has demonstrated remarkable progress in just nine months under new ownership, achieving a flawless certification audit and 100% resident satisfaction.
Queen Rose Retirement Home were also the winners of the EBOS Healthcare Overall Excellence in Aged Care Award. This accolade reflects their unwavering commitment to providing outstanding care and services, setting a benchmark for quality in the aged care sector.
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Queen Rose Retirement Home achieved exceptional results in just nine months under new ownership, notably securing a flawless certification audit and attaining 100% resident satisfaction. Addressing a persistent issue with limited teatime food options, Queen Rose partnered with Cibus Catering to introduce a flexible, two-option menu, which could adapt to resident requests. This change, alongside enhanced menu customization for winter and summer, resolved past dissatisfaction with meal choices.
The proactive approach has greatly improved the dining experience, as evidenced by the perfect satisfaction rating in 2024, marking a significant improvement from prior years. Queen Rose’s success demonstrates the power of adaptability, feedback, and collaboration among staff, residents, and family members, enriching daily life and fulfilling diverse preferences within the care home.